Website support services.

A caring agency that provide website support services

We live in a world where data and security threats must be taken seriously. Reliable website hosting support is good for business as it means that your website is always available to your customers, that search engines can crawl your website, and also check its secure. That’s why stable website support and secure website hosting is essential to running a modern business and maintaining a professional website.

Website support services

Our website support services are key in maintaining a robust and reliable online presence. In today’s digital landscape, a well-functioning website is paramount, and that’s where we come in. Our dedicated team are at your service and can provide you with around-the-clock assistance to address all your web-related needs. From routine maintenance services, to troubleshooting and emergency support, we’ve got you covered.

Our mission is to keep your website running smoothly, so you can focus on what you do best – growing your business. Whether you’re a small business, a startup, or a large enterprise, our tailored website support services are designed to fit your unique requirements and ensure that your digital storefront remains open for business 24/7.

With our expertise, you can have the peace of mind that your website is in capable hands, allowing you to stay competitive and deliver an exceptional online experience to your audience.

We have a specialised account management team that will look after you and ensure you are supported with your website. We also believe in a proactive approach to our ongoing relationship too, with regular catch-ups and recommendations all part of the service. We’re available for technical support and training and we don’t charge for telephone calls or involve you in support tickets – we like a personal approach where you deal with the same people from start to finish.

Our team can support with new additions to your website in terms of features and functionality as well as keeping you abreast of the latest trends and technology.

In order for us to maintain your website and ensure it is as up to date as possible, we will monitor your content management systems (CMS) and carry out any necessary updates. This means we will implement the latest plugin update and fully test your website to ensure that all functionality is working and user friendly, and that the new update is compatible with your website.

Website hosting support

We take an extremely attentive approach when it comes to hosting your website. You’ll never have that gut-wrenching feeling of seeing your site down, with pound signs ticking away of all the lost business. We’ve all had first-hand experiences in this, and it’s our priority to eliminate any excuses.

Our dedicated platform allows us to monitor 24/7, at 60-second intervals, which instantly notify our developers if a problem occurs. That means we can dive in and get the site live again before you even know that it’s gone down. We have multiple availability zones and replication, which means should there be a problem with the data centre your server resides in, it’ll automatically failover to another data centre. We aim for response times of below 0.1 seconds.

Website security

Secure websites provide a plethora of benefits including creating trust in the brand, protecting your data and improving your overall SEO scores. Trust is integral to curating a successful online image. Whether your users are looking for an official site, or reassurance that your brand is reputable, website security is absolutely crucial. It shows you have taken the time to protect data and you are committed to your customers in an era where online security has never been more important.

Data integrity is another major factor and to keep up with GDPR standards, sites should have security certificates to protect not just the visibility of your data, but also protect it from manipulation.

SEO rankings are impacted by website security, and therefore it’s vital to get the right security certificates. These security measures not only protect you, but help you get more clicks.

With our website support services you’ll have a static point of contact, available for any issues or fixes. In essence, you’re not just paying for a space for your website to sit in, but you get an array of website support services that are there to reassure that you’re in safe hands. If you’d like to learn more about our website support and maintenance services, get in touch with us today.